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Privacy Policy

Last updated:

1. Who we are

lab358, Inc. is a Delaware C-Corp. This site, https://lab358.ai, is operated by lab358. References to “we,” “us,” and “our” mean lab358, Inc.

2. Scope

This notice covers the lab358.ai website and the early-access form embedded on it. It does not cover the lab358 inference product on AWS Marketplace; that product will be governed by separate terms and a separate privacy notice published before launch.

3. Data we collect

  • Contact & early-access form — when you submit the form, we receive the name, work email, company, and optional use-case text you provide. Form submissions are stored in HubSpot, our CRM, scoped to inbound inquiries.
  • Email — if you email us directly (for example, michael@lab358.ai), we retain the contents of that correspondence.
  • Site analytics — with your consent (via the cookie banner) we use Google Tag Manager and Google Analytics to record aggregate, pseudonymous usage data: page views, referrers, approximate location derived from IP, device and browser metadata. Declining the banner suppresses these tags.
  • Cookies & local storage — strictly necessary cookies to remember your cookie-banner choice. Analytics cookies only when you opt in.

We do not collect special-category data, payment information, or model weights through this site. The lab358 inference product has its own data-handling commitments described under AWS Marketplace and weights-sealed deployment below.

4. How we use this data

  • Respond to inquiries and qualify early-access requests.
  • Send transactional follow-up about access cohorts and product availability.
  • Operate, secure, and improve the website.
  • Comply with legal obligations.

We do not sell personal data. We do not share form submissions with third parties for marketing.

5. Service providers

The website is built on Next.js and operated through standard cloud infrastructure. Form submissions are stored in HubSpot (HubSpot, Inc.), our customer-relationship-management platform. Analytics, if consented to, are processed through Google Tag Manager and Google Analytics (Google LLC). Each of these providers operates under its own data-processing terms.

6. Retention

We retain access-request data for as long as it is useful for ongoing or prospective conversations about the lab358 inference product, after which it may be archived or deleted. You can ask us to delete your record at any time by emailing legal@lab358.ai.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict our use of your personal data. We honor reasonable requests of this kind on a good-faith basis. A jurisdiction-specific rights section (GDPR, UK GDPR, CCPA/CPRA, and other US state laws) will accompany the formal policy published before the inference product launches.

8. AWS Marketplace and weights-sealed deployment

The lab358 inference product, when listed on AWS Marketplace, ships as a SageMaker model package that deploys inside the customer's own AWS account. AWS brokers the deployment so that the customer cannot pull our container image or model artifacts, and lab358 does not have ambient access to the customer's traffic, logs, or VPC.

In this delivery model, lab358 does not receive customer prompts, completions, attached documents, end-user identifiers, or CloudWatch / VPC telemetry through the inference path. The terms governing that posture, including the limited license / attestation telemetry lab358 does receive, will be published with the AWS Marketplace listing.

The above describes the intended product shape and is subject to the final AWS Marketplace listing and accompanying terms.

9. Changes

We may update this notice. The “Last updated” date at the top reflects the most recent revision. Material changes will be highlighted before they take effect.

10. Contact

Privacy and data-protection questions: legal@lab358.ai. General contact: michael@lab358.ai.